We kindly ask for at least 48 hours’ notice to cancel or reschedule your appointment.

• Less than 48 hours: deposit is forfeited

• Same-day cancellations or no-shows: 100% of the service fee will be charged

Please arrive on time to ensure the best experience.

• 20+ minutes late: your service may need to be adjusted or rescheduled

• If rescheduled, there will be a $50 rescheduling fee

To maintain a relaxing, one-on-one environment, we ask that only clients receiving services attend appointments (service animals welcome).

To provide the best experience for all clients, messages are answered during business communication hours only.

Communication Hours:
Tuesday–Saturday | 9:00 AM – 8:00 PM

Messages received outside of these hours, on Sundays, Mondays, holidays, or during scheduled salon closures will be returned during the next business day. While I strive to respond as promptly as possible, response times may vary while I am in appointments.

For the fastest response, please contact me by text or email. Social media direct messages are not monitored for appointment scheduling or time-sensitive inquiries.

Virtual consultations will take place via FaceTime to discuss your hair loss concerns. All appointments are scheduled in Pacific Time (PDT). Please note that virtual consultations are non-refundable, so be sure the time you selected works for you. You’ll receive a text message one hour before your appointment to confirm availability.

All hair replacement & hair extension services and goods are non-refundable.

• Hair must be installed by our salon to guarantee quality

• Proper at-home care is required to maintain results

• We are not responsible for outcomes if care instructions are not followed

Everyone’s hair journey is unique. Some clients need multiple sessions, and results can vary depending on individual factors such as health, lifestyle, and consistency. While many people see improvement, results cannot be guaranteed, and treatments are non-refundable. If you need to cancel or reschedule, we kindly ask for at least 48 hours’ notice. Appointments changed or missed with less than 48 hours’ notice are subject to a $150 fee.

Payment is due in full upon completion of your service.

We accept all major credit cards, cash, Zelle, HSA/FSA, Affirm, Klarna, Afterpay, and Cherry Financing.

All services and hair purchases are final sale and non-refundable.

If you are not fully satisfied, we’re happy to make adjustments - please notify us within 72 hours of your appointment.

While every effort is made to ensure your satisfaction, mistakes or miscommunications can occasionally occur. If an error is made on our part, Hairloom Wellness will gladly provide a reasonable corrective remedy at no additional cost.

If a client declines the offered corrective remedy or chooses to discontinue the professional relationship before the issue can be resolved, refunds, replacements, or additional corrective remedies will not be provided.

We are committed to resolving concerns through timely, respectful, and open communication.

Pricing may increase annually to reflect continued education, product quality, and service improvements.

By booking an appointment, you agree to these policies. We reserve the right to refuse service if policies are not respected.