We kindly ask for at least 48 hours’ notice to cancel or reschedule your appointment.

• Less than 48 hours: deposit is forfeited

• Same-day cancellations or no-shows: 100% of the service fee will be charged

Please arrive on time to ensure the best experience.

• 20+ minutes late: your service may need to be adjusted or rescheduled

• If rescheduled, there will be a $50 rescheduling fee

To maintain a relaxing, one-on-one environment, we ask that only clients receiving services attend appointments (service animals welcome).

To provide the best experience for all clients, messages are answered during business communication hours only.

Communication Hours:
Tuesday–Saturday | 9:00 AM – 8:00 PM

Messages received outside of these hours, on Sundays, Mondays, holidays, or during scheduled salon closures will be returned during the next business day. While I strive to respond as promptly as possible, response times may vary while I am in appointments.

For the fastest response, please contact me by text or email. Social media direct messages are not monitored for appointment scheduling or time-sensitive inquiries.

Virtual consultations will take place via FaceTime to discuss your hair loss concerns. All appointments are scheduled in Pacific Time (PDT). Please note that virtual consultations are non-refundable, so be sure the time you selected works for you. You’ll receive a text message one hour before your appointment to confirm availability.

All hair replacement & hair extension services and goods are non-refundable.

• Hair must be installed by our salon to guarantee quality

• Proper at-home care is required to maintain results

• We are not responsible for outcomes if care instructions are not followed

Everyone’s hair restoration journey is unique, and individual results may vary based on factors such as overall health, lifestyle, underlying contributors to hair loss, and consistency with the recommended treatment plan. Some clients may require additional treatments to achieve or maintain their desired results. While many clients experience improvement, specific results cannot be guaranteed, and all completed treatments are non-refundable.

For optimal treatment consistency, the initial series of 3–5 AlmaTED treatments must be completed every 4–5 weeks. This schedule is an important part of Hairloom Wellness’s recommended treatment protocol and should not be shortened or extended unless specifically advised by your provider.

By beginning a TED treatment series, clients acknowledge that maintaining the recommended schedule is their responsibility. If a client cancels, reschedules, or otherwise delays an appointment beyond the recommended 4–5 week window, they will be considered off protocol. Hairloom Wellness cannot guarantee results or be held responsible for diminished, delayed, or otherwise affected outcomes when the recommended treatment schedule is not followed.

If a client falls off protocol, they may choose to continue with their remaining treatments with the understanding that the altered schedule may affect their results. Depending on the length of the interruption, additional treatments or restarting the initial treatment series may be recommended. Any additional treatments recommended to re-establish the treatment protocol are the financial responsibility of the client and are not provided at no charge.

Appointments may be canceled or rescheduled with at least 48 hours’ notice. Appointments canceled, rescheduled, or missed with less than 48 hours’ notice may be subject to a $150 fee.

All TED treatment purchases and packages are non-refundable. This applies to both completed treatments and any remaining or unused treatments within a purchased series or package. Failure to complete the recommended treatment series or maintain the recommended treatment schedule does not qualify the client for a full or partial refund.

CRLAB trichology products and home-care protocols are recommended based on each client’s individual scalp and hair needs. For the safety of the client and the integrity of the treatment plan, all products must be used only as directed and according to the protocol provided by Hairloom Wellness. Clients should not alter product frequency, application method, quantity, combination, or duration unless specifically instructed to do so.

Allergies & Sensitivities: Before accepting or using any CRLAB product, clients are required to disclose all known allergies, ingredient sensitivities, previous reactions to topical products, and any other relevant sensitivities that may affect product use. It is the client’s responsibility to provide complete and accurate information and to notify Hairloom Wellness if this information changes. By accepting the products, the client confirms that they have disclosed all known allergies and sensitivities to the best of their knowledge.

As with any topical scalp or hair-care product, individual sensitivities and reactions may occur. Potential reactions may include, but are not limited to, redness, itching, irritation, dryness, burning, rash, blistering, tenderness, flaking, or scabbing. Clients are responsible for promptly notifying Hairloom Wellness of any unexpected or concerning reaction and discontinuing use when instructed to do so.

Failure to follow the provided protocol - including overuse, incorrect application, combining products contrary to instructions, continuing use despite instructions to discontinue, or otherwise deviating from the recommended protocol - may increase the risk of irritation or adverse reactions. Hairloom Wellness is not responsible for adverse effects resulting from or worsened by improper use, failure to follow the provided protocol, or failure to disclose a known allergy or sensitivity prior to accepting or using the products.

All CRLAB product and protocol purchases are final sale and non-refundable. If a client is dissatisfied with a recommended product, Hairloom Wellness may provide an appropriate replacement product as the remedy. Refunds will not be issued.

Payment is due in full upon completion of your service.

We accept all major credit cards, cash, Zelle, HSA/FSA, Affirm, Klarna, Afterpay, and Cherry Financing.

All services and hair purchases are final sale and non-refundable.

If you are not fully satisfied, we’re happy to make adjustments - please notify us within 72 hours of your appointment.

While every effort is made to ensure your satisfaction, mistakes or miscommunications can occasionally occur. If an error is made on our part, Hairloom Wellness will gladly provide a reasonable corrective remedy at no additional cost.

If a client declines the offered corrective remedy or chooses to discontinue the professional relationship before the issue can be resolved, refunds, replacements, or additional corrective remedies will not be provided.

We are committed to resolving concerns through timely, respectful, and open communication.

Pricing may increase annually to reflect continued education, product quality, and service improvements.

By booking an appointment, you agree to these policies. We reserve the right to refuse service if policies are not respected.